Customer Interaction Management: Serve as the main point of contact for customers, handling inquiries, feedback, and complaints across various channels (phone, email, in-person).

Sales Process Support:

• Coordinate with the sales team to ensure a smooth vehicle delivery (documentation, scheduling, pre-delivery inspection).

• Follow up on sales leads generated through various marketing efforts.

Complaint Resolution: Promptly and professionally address customer concerns, escalating issues to the appropriate department managers when necessary, and analyzing the root cause of recurring problems.

Customer Retention & Follow-Up:

• Conduct post-sale and post-service follow-up calls to gauge satisfaction and address any new concerns (Post-Service Follow-up - PSF).

• Maintain and update the CRM (Customer Relationship Management) database with accurate customer information and interaction records.

Service Coordination: Coordinate with the service department to schedule appointments, manage service inquiries, and ensure timely vehicle returns.

Documentation & Compliance: Ensure all paperwork, customer records, and complaint logs are accurately maintained and compliant with dealership and manufacturer standards.