Customer Support Executive

We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience.

Job Responsibilities:

• Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction.
• Coordinate with internal teams to ensure accurate and timely delivery of AR products/services.
• Provide onboarding support, training, and usage guidance to customers and partners.
• Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions.
• Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system.
• Build and maintain long-term relationships by delivering consistent and quality support.
• Communicate proactively about delivery timelines, product updates, and service improvements.
• Assist resellers and agents with their client-side delivery and support requirements.
• Collect feedback and report common issues to relevant teams to support continuous improvement.

Key skills for the position:

• Bachelor’s degree in any discipline (preferred in Business, IT, or Communications).
• 0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies).
• Excellent verbal and written communication skills in English, Gujarati, and Hindi.
• Strong coordination, empathy, and follow-up skills.
• Basic understanding of AR or digital products is a plus (training will be provided).
• Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace).
• Problem-solving attitude and ability to handle multiple client interactions effectively.

About Company

i-Pangram Digital Services LLP is a 15+ year-old IT firm specializing in next-generation technologies like AI, AR/VR, Cloud, and IoT. We help businesses embrace Industry 4.0 and 5.0 through intelligent, future-ready digital solutions. [Website: https://www.ipangram.com/] Apart from offering software services, we have recently launched our own Augmented Reality product, Immarsify™. [https://www.immarsify.com/]

Qualifications

BBA, BCOM

i-Pangram Digital Services LLP.

Software & IT7

Job Posted 5th November
Job Location Surat
Experience Fresher - 1 Year
Salary Not Disclosed
Industry
Job Vacancy 1
Apply Before 6th December

Apply For Job

About Company

Location 2/1340, 1341, Bharat Smruti Appt, Opp. Sub Jail, Near Mayur Bhajiya Center, Hanuman Sheri, Above Jayu Medical, Sagrampura, Surat, Gujarat 395002, Surat, Gujarat - 395002
Website https://www.ipangram.com/

Contact Information

Contact Person Purvi Patel
Phone Number 95****2710

📞 Contact Us