Job Responsibilities:

Greet customers and understand their vehicle service/repair requirements.

Open job cards and record service requests accurately.

Explain service/repair estimates, timelines, and costs to customers.

Coordinate with workshop technicians to ensure proper execution of jobs.

Conduct regular follow-ups with customers during service progress.

Keep customers informed about additional repairs required and obtain approval.

Ensure timely delivery of vehicles with proper billing and documentation.

Handle customer complaints professionally and escalate unresolved issues.

Maintain records of customer interactions and service history.

Promote value-added services, annual maintenance contracts (AMC), and accessories.

Achieve targets related to service revenue, customer satisfaction index (CSI), and upselling.

Key skills for the position:

Excellent communication & interpersonal skills.

Customer handling & relationship management.

Strong technical knowledge of automobiles.

Problem-solving & conflict resolution.

Sales & upselling ability.

Time management & multitasking.

Computer proficiency (DMS/ERP systems, MS Office).

About Company

For the past 27 years, Nanavati Group has been a trusted name in the automobile industry, serving customers across entire South Gujarat with Customer Satisfation and Trust. With a strong workforce of 1,600 employees, the Group has built a solid reputation by providing end-to-end mobility solutions including vehicle Sales and Aftersales. Our journey is guided by a clear Vision – Customer Satisfaction and Trust – which continues to be the foundation of every service and solution we deliver.

Qualifications

BE/B.TECH Automobile Engineering, Other, Diploma